No video Streaming, stuck at "Loading".
Solution via online support page(top right corner of page "Enter Live Chat"), Christine:
- close GV main software.
- Go to C:\GV-800\WebTemp and delete all jpg & gif files (do not worry about its subfolders such as ..\images, etc.)
- run main software again and connect via android app.
- It works!
PS: Prior to this, we tried two methods (which weren't the solutions for me):
- on main software > Network > Check GeoHttp under Server tab & Mobile tab, check jpeg under JPG tab. In my case, they were already checked. Didn't work.
- use camyouseeme.org to test if server ports: 81 (not 80 in my case), 4550, 5550 & 8866 are not blocked by ISP. None are blocked, only port 80 is timed out but I don't use port 80, therefore on the mobile app, I had to enter server ip as xxx.xxx.xxx.xxx:81 instead. Though port field is 8866.
The chat script is in my Yahoo email box. Very impressed by the tech support.