I was asked to cut down one of the two machines. The sales rep./manager Vivek counted that the volume of our printouts requires at least two machines. Obviously, Vivek sought a win win situation. Of course, in doing some, sometimes you have to treat the clients dumber than you, like not knowing how many papers they use.
In the past due to complicated lifestyles, I have more hostile reaction. Now, I shall attempt with soundbite response:
It is not a matter of what they want to print.